WhatsApp is arguably the highest used instant messenger in India. Thus when it announced a separate WhatsApp Business app it was big news. Obviously, this would open the door for big brands to directly contact their customers through their preferred medium. It’s great to see Xiaomi has been quick to make a move. The Chinese phone maker has yesterday launched itself on the WhatsApp business platform as Mi Bunny. It’s a free subscription service that anyone in India can subscribe to.
How to contact Xiaomi on WhatsApp
The process for the customer is similar to messaging a new contact. Its as easy as saving a number, sending a message, and you’re good to go.
- First of all, add ‘+917760944500′ to your contact list.
- After saving the number, message the number by simply typing ‘Xiaomi’.
- Text your Name and City (this will help Xiaomi notify you of Mi events in your City)
- You will receive a welcome message.
- To unsubscribe from the service, simply type, ‘Stop’.
What can you do with Xiaomi Mi Bunny Service
Xiaomi’s Mi Bunny WhatsApp service notifies users for a host of things. Subscribers will get instant updates for Xiaomi product launches, exciting product offers, sale reminders, notifications. Also, you’ll get messages about MIUI weekly updates which is a great thing by the way besides info for Mi Fan meetups.
More importantly, users can request for customer service right through WhatsApp. To raise a service request, you can text ‘Support’ and follow the on-screen instructions for more details.
Also read: Redmi 5 Plus will debut as Redmi Note 5 in India, claims report
It’s only a matter of time before other brands too will jump the bandwagon. Hopefully, this will alleviate a lot of misinformation problems and ensure fast customer service to users.