While Samsung is marching on and is selling its phones at a rapid pace, it hasn’t compromised on its service. In fact, the company has announced that it now has over 3,300 service points across India, including 535 customer service vans that go to all corners of the country. The company has now assured that consumers that buy Samsung products during the festive season will get top-quality service directly from Samsung.
Samsung quality service
As per an official statement, Samsung will ensure that consumers in major cities who buy premium products this festive season like Samsung TVs (55 inches and above), 300 liters and above Samsung refrigerators, front load washing machines and five-star inverter and Wind-Free ACs, will get installation within four hours of delivery.
“This festive season, we aim to extend best-in-class service to all our consumers with our 3,300 customer service points, including 535 customer service vans. Festive season in India is a time when people shop to upgrade their lifestyle. Our diverse product portfolio has something for everybody. Our new service offering, Live Chat along with Remote Support are part of our strategy to deepen our consumer connect and further our brand love. We wish everyone a very happy and prosperous festive season,” said Sunil Cutinha, Vice President, Customer Service, Samsung India.
Additionally, Samsung provides interactive repair facilities for our mobile phone at all service centers across India. Mobile is repaired in front of the customer leading to transparency in the repair process. Further, to ensure customer satisfaction, Samsung uses its cutting-edge technology to connect and resolve their issues. Samsung also has a comprehensive app called ‘Samsung Members’ which provides customers with the option of live chat, placing service requests, tracking repair progress, remote support, and phone diagnostics. Customers can engage with other Samsung fans in the ‘community’ section too.