Samsung is introducing new reward programs (Samsung Reward Programs) for its customers who buy the Galaxy devices from Samsung Exclusive stores. These stores include Samsung Smart Café and Samsung Smart Plaza. The reward programs comprise — Smart Club Loyalty Program and Samsung Referral Program. The new programs are said to be offering benefits as part of the company’s focus on the enhanced shopping experience.
Samsung Reward Programs — Smart Club Loyalty Program
Under this program, first-time consumers who buy a Galaxy phone worth Rs 15,000 or more from Samsung Exclusive Store would be eligible for a bunch of rewards. These include reward points, service coupons, and other benefits. The first time buyers can utilize these reward points with subsequent purchases at Exclusive stores.
Besides, these device buyers also get three vouchers worth of Rs 6,000 with their Smart Club membership, which is valid up to December 2020. With this program, users would be eligible for fastrack upgrades, for example, on products like Galaxy Tab 7 and Galaxy Z Fold2. The fast track upgrade further allows customers to get to higher tier membership as well.
Samsung Reward Programs — Samsung Referral Program
This program is self-explanatory and will be beneficial for existing Samsung device owners. It’s a referral program, again, exclusive for Samsung stores. Present Samsung device owners (aka referrer) who recommend their friends and family to buy another Galaxy phone from Samsung Exclusive stores will get rewards to the referrer and as well as the referee. The referrer here gets Smart Club benefits of up to Rs 7,500 for referring their friends/family to purchase from exclusive stores. Further, when the transaction is complete, both referrer and referee will receive reward points too.
For example, when a referrer recommends their friend/family member (referee) to buy either — Galaxy Z Fold2 5G, or Galaxy Z Fold, or Galaxy Z Flip from the Samsung Exclusive store, the referrer gets benefits of up to Rs 2500. And, on the other end, the referee gets a reward benefit of up to Rs 3,500. Note, these rewards will only be available after the transaction is complete.
Similarly, referrers who recommend buying any Galaxy Note 20 series, Galaxy Note10, Galaxy Note 10+, Galaxy S20 series, Galaxy S10+, Galaxy S10, and Galaxy S10E device to others (referees), both will be eligible for reward points of up to Rs 1,500 and Rs 2,000 respectively.
And, lastly, for devices including Galaxy S10 Lite and Galaxy Note10 Lite, the referrers get Rs 1000, and the referees get Rs 1,500 accordingly.
Samsung Reward Programs — Extra benefits
Samsung is also offering more to its existing users. The current Samsung device owners who are looking for an upgrade to another Samsung device, the handset maker is offering discounts. The users without warranty devices get a 5% discount coupon, which can either be redeemed at an authorized service centre for repair. Or, at Samsung Smart Cafe, Samsung Smart Plazas, and Samsung e-stores for new devices. This discount coupon can be redeemed if the desired product is under any market offer as well.
Samsung Reward Programs — WhatsApp Chatbot
Samsung is also introducing WhatsApp Chatbot, which claims to help consumers locate the nearest Samsung SmartCafé on the messaging platform. Users would have to send ‘Hi’ message to SmartCafé’s number (9870494949) with which they would be able to locate the nearest store. Also, they can order any product or book a home demo for other electronics.
Further, users can get to know about product launches and the latest offers with this new chatbot. For every product purchase, users would get an electronic invoice within the messaging application.
Samsung Reward Programs — Eligible Stores
There are around two thousand Samsung stores across the country. These include Samsung SmartCafé and Samsung Smart Plaza, which are now eligible for these new reward programs from the company.